How Facility Managers Handle Occupant Complaints

Successfully confronting and resolving the complaints the facility management department is faced with on a daily basis falls in line with a quality management system (QMS) or “the whole plan, do, check, act cycle,” says Kit Tuveson, facility management consultant, Tuveson & Associates. A key step in a QMS is gathering feedback. Facility managers can start by seeing what other …

Temperature Complaints Are Most Common, Restroom Complaints A Distant Second

The single biggest complaint or request made to respondents of the Building Operating Management survey was temperature, with 68 percent of respondents saying this was their No. 1 issue, with restrooms coming in at a distant second at 10 percent. Temperature is also the largest daily source of complaints — 16 percent of respondents say they field a hot/cold call …

Wildlife Can Be Popular Or Pests, But Either Can Cause Occupant Complaints

Pesky wildlife can cause occupant complaints that the facilities management team must handle. But sometimes, wildlife complaints aren’t based on pests, but popularity. Managing relationships is not limited to humans, when you’re the FM. Canada geese can be pests, so you’d think a story involving them would be about complaints around their noise or waste. But Joan Woodard, president and …

How Facility Managers Can Handle Occupant Complaints

Did you hear the one about the employee who noticed an ant on a raisin on the floor and instead of picking it up and throwing it away, left a note for the facility manager, who happened to be out of the office for three days? Guess how many ants he found when he got back? Or how about the …

How Facility Managers Can Integrate Systems In Existing Buildings

How Facility Managers Can Integrate Systems In Existing Buildings by: Jim Sinopoli When it comes to the idea of integrating systems in existing buildings, facility managers may find themselves torn. On the one hand, there are solid, bottom-line reasons to integrate systems in existing buildings. On the other, there is a range of problems that don’t exist in new construction, from …