Ignoring Occupant Complaints Can Be Tempting, But Often Leads To Further Problems

With all that goes into unpacking a complaint, facility managers might be tempted to just avoid addressing the issue altogether and hope it goes away. “Blatantly disregarded. Done,” said one survey respondent when asked for strategies in reducing frivolous complaints. Facility managers might be motivated by a variety of factors when choosing to ignore a complaint, says Tuveson. To be …