How Facility Managers Handle Occupant Complaints

Successfully confronting and resolving the complaints the facility management department is faced with on a daily basis falls in line with a quality management system (QMS) or “the whole plan, do, check, act cycle,” says Kit Tuveson, facility management consultant, Tuveson & Associates. A key step in a QMS is gathering feedback. Facility managers can start by seeing what other …

Wildlife Can Be Popular Or Pests, But Either Can Cause Occupant Complaints

Pesky wildlife can cause occupant complaints that the facilities management team must handle. But sometimes, wildlife complaints aren’t based on pests, but popularity. Managing relationships is not limited to humans, when you’re the FM. Canada geese can be pests, so you’d think a story involving them would be about complaints around their noise or waste. But Joan Woodard, president and …