Effective June 19th, 2018
Here at Setpoint Systems, we take data privacy seriously. We want you to fully understand what data we collect about you and how we use it.
Who Do We Collect Data From?
Why We Process Customer Data
We may process customer data for several different purposes:
- To keep you up to date with the latest products, services, and training classes that we are offering.
- To allow you to make purchases of our products and services.
- To collect your feedback and seek your insight.
What Data Do We Collect from Customers?
When you or your employer does business with us, we collect the kind of standard, non-sensitive information you would expect a B2B manufacturer to request. For example, we may ask for things such as (but not limited to):
- Your name.
- Your job title.
- Contact information (including, but not limited to): email address, phone number, mailing address, etc.
- The name of the organization/company you work for.
- And we collect and store data on the transactions and purchases you make with us.
Sharing Your Data with 3rd Parties
We may share your personal information with a credit checking company when you start doing business with us.
We may also use a payment processing company to accept payments for purchases.
These third parties do not retain, share, or store any personally identifiable information except to provide these services and are bound by strict confidentiality agreements which limit their use of such information.
What You May Receive from Us, Using Your Data
It is in Setpoint Systems’ legitimate business interest to keep its customers informed of our latest content, products and services, and to manage and administer their user accounts.
We process customer data and use direct marketing as part of this legitimate interest. It’s necessary for us to use a variety of direct marketing channels and messages to ensure our customers are kept informed, and wherever possible we make sure the messages we send are targeted and relevant. Any direct marketing we undertake complies with e-privacy rules on consent.
Specifically, you could expect to receive from us:
- Marketing Newsletter emails if you have opted in, which contain news about products and services, training opportunities, and general marketing outreach.
- Class registration/cancellation confirmation/reminders.
- Invoices via email.
Your Rights Over the Personal Data We Hold
You can reasonably request access to the personal data we hold on you, at any time, and we will provide that information free of charge, within one month of your request at the latest.
You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest.
We will supply any data you request in a CSV file.
We will use best business practices to keep your data safe and secure for as long as necessary or according to your instructions, and we review the data we hold at least once every two years. If you’d like more information about how we store your data, please contact us directly.
To protect data stored on our servers, we regularly audit our system for possible vulnerabilities and attacks. While we implement the security measures detailed above, transmission of information via the internet is not completely secure and therefore transmission via the internet is at your own risk.
Depending on your relationship with us, you may be provided with an account and password to sign into one of our web tools. You are responsible for maintaining the security of your password. Never share your password with anyone else.